Important Notice

For Hassle-Free delivery, all applicable taxes and customs duties are included at checkout for orders shipping to the United States and European Union. Orders shipping to other destinations may be subject to local import taxes and customs duties.

Shipping

We want every watch to reach you safely and with care.

For orders over $200, we ship via FedEx or DHL (signature required on delivery, carrier chosen at our discretion).
For orders under $200, we use SF EXPRESS .
Shipping is always free. Please note that customs duties, taxes, or VAT are the responsibility of the buyer.
(For United States and European Union shipments, these charges are collected at checkout and conveniently paid through our account to ensure smooth and worry-free delivery.)
Other countries may pay tax by customers

Returns

Your satisfaction is very important to us.

We gladly accept returns of brand new, unworn watches within 14 days of delivery.
Return shipping costs will be the responsibility of the buyer.
The import duty for delivery to the United States and European Union has already been paid to U.S. Customs. Therefore, we will be able to refund the value of the watch only; the import tax is non-refundable.
Simply contact us before sending your watch back—we’ll be happy to guide you through the return process step by step.

VAT / Consumption Tax in Europe

#	Country	EU / Non-EU	Standard VAT Rate (%)
1	Austria	EU	20
2	Belgium	EU	21
3	Bulgaria	EU	20
4	Croatia	EU	25
5	Cyprus	EU	19
6	Czech Republic	EU	21
7	Denmark	EU	25
8	Estonia	EU	24
9	Finland	EU	25.5
10	France	EU	20
11	Germany	EU	19
12	Greece	EU	24
13	Hungary	EU	27
14	Ireland	EU	23
15	Italy	EU	22
16	Latvia	EU	21
17	Lithuania	EU	21
18	Luxembourg	EU	17
19	Malta	EU	18
20	Netherlands	EU	21
21	Poland	EU	23
22	Portugal	EU	23
23	Romania	EU	19
24	Slovakia	EU	23
25	Slovenia	EU	22
26	Spain	EU	21
27	Sweden	EU	25
28	United Kingdom	Non-EU	20
29	Switzerland	Non-EU	8.1
30	Norway	Non-EU	25
31	Iceland	Non-EU	24
32	Turkey	Non-EU	20

For UK or EU Tax or VAT please ref.

https://taxfoundation.org/data/all/eu/value-added-tax-vat-rates-europe/

For Tax or VAT inquire or help

please contact with support@aquaticowatch.com

Insurance:

Aquaticowatch provides insurance coverage for every watch we ship out.
Please Note: You may asked to sign for the package upon delivery.

Refused Shipments:

Refused packages—and those that are not received due to negligence on the part of the recipient (e.g. mistyped address, refusal to pay import duties when requested, or provided address that could not be delivered to)— are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.

Delivery Restrictions

We offer FREE worldwide shipping

*We do not ship to APO/FPO and PO BOX address and a valid physical address would be required in order to process your order.

Shipping and Delivery Problems

If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Aquatico to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Aquatico, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Aquatico will gladly refund your original payment.

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Aquatico to make any necessary corrections. Product discrepancies not notified to Aquatico within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items.

Shipping Policy