FAQ & HELP
Shipping & Payments
What are the payment methods accepted?
We accept payment through Paypal, Credit/Debit Card.
Which currency are the prices listed in?
All our prices and listed in US dollars. To help customers approximate the USD values in their local currency, please use www.xe.com.
How long will it take before you ship?
We aim to dispatch your order within 24 business hours of verification, though this may vary depending on the current workload of our stock. All orders Free shipping by Fedex or SF express(AirMail) .
Delivery time to Asia by SF express (Hong Kong/Tai Wan) 2-3 business days.
Delivery time to US Via FedEx 3-5 business days.
Delivery time to Europe by Via FedEx 3-5+ business days.
Delivery time to Russia by SF express 15+ business days.
How can I track my shipment?
When the order shipped, clients will first receive an E-mail specifying the order confirmation. Once the item has shipped, another E-mail with the tracking link will be sent, to allow the customer to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier.
How long does it take to arrive?
It usually takes approximately four to fourteen working days to arrive at the destination, depending on mode of shipping and destination. Orders might delay during public holidays and festive seasons. Due to potential delays in your country's customs process, we cannot guarantee delivery times.
Will I be charged customs and import charges?
All prices stated on our website exclude VAT and/or fees for import and/or customs fees. Any customs or import duties is charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
Returns & Exchanges
Do you have any return policy?
You may return any unworn, undamaged Aquatico watch purchased online from Aquatico watch within 14 days from the date you received it, for a full refund or exchange of the product for another product, be it similar or not. For products of higher value, customers simply have to cover the cost difference. Shipping & handling fees are non-refundable. Any returning shipping and PayPal transactional fees will also be borne by the customer. More details click our Return & Refund policy.
How can I initiate a return or exchange?
To return and/or exchange an item, please contact us at firstname.lastname@example.org to schedule the return or exchange, we will guide you through the process.
Will I receive a full refund if the item arrived damaged?
Should the item arrive damaged, we will refund or exchange it for you. For more information, please contact us at email@example.com. Shipping & handling fees are non-refundable.
What If I received a Defective watch?
If the watch arrived in unsatisfactory condition and/or the movement proves to be defective in material or workmanship under normal use, we will repair/replace your watch and deliver it to you.
How long will the repairs take?
The process of repairs and return of your watch takes about an estimated 4-6 weeks. The repairs may delayed should there be any other circumstances that might interfere and/or delay the repairs and the shipment.